Terms of service

Terms of Service

Azza Exclusive

These Terms of Service (“Terms”) govern your use of the Azza Exclusive website and services. By accessing or using our website, you agree to be bound by these Terms.

1. About Us

Azza Exclusive is an online business based in the United Kingdom. We buy and sell new and used items for profit. Items sold through our website are sourced from members of the public and other individuals. We do not operate with a main or exclusive supplier.

2. Eligibility

To use our website and services, you must:

  • Be at least 18 years old

  • Have the legal right to sell items to us or purchase items from us

  • Provide accurate, current, and complete information when requested

We reserve the right to refuse service to anyone at our discretion.

3. Buying Items From Us

3.1 Product Descriptions

  • We aim to describe all items accurately and honestly.

  • Used items may show signs of wear, defects, or previous use.

  • Images are for illustrative purposes and may not perfectly represent the item.

  • We do not guarantee proof of authenticity 

3.2 Condition of Goods

  • New items are unused unless otherwise stated.

  • Used items are sold in the condition described at the time of sale.

  • Minor imperfections consistent with normal use may be present.

4. Selling Items to Us

4.1 Ownership and Authority

By selling an item to Azza Exclusive, you confirm that:

  • You are the legal owner of the item

  • The item is not stolen, counterfeit, or subject to finance

  • You have the legal right to sell the item

We reserve the right to request proof of ownership and/or identification.

4.2 Item Assessment

  • All items are assessed upon receipt.

  • If an item does not match its description, we may revise our offer or decline the item.

  • Where legally permitted, we reserve the right to return the item or dispose of it.

5. Pricing and Payment

  • All prices are listed in GBP (£).

  • We reserve the right to change prices at any time without notice.

  • Available payment methods will be displayed at checkout.

  • Ownership of items transfers to you only once full payment has been received.

6. Shipping and Delivery

6.1 Shipping Area

We currently ship within the United Kingdom only.

6.2 Delivery Times

  • Delivery times are estimates and not guaranteed.

  • Delays may occur due to postal services, weather, or circumstances beyond our control.

6.3 Risk and Responsibility

  • Risk passes to you once the item has been delivered to the address provided.

  • You are responsible for ensuring your delivery details are accurate and complete.

7. Returns and Refunds

Unless a Item is Faulty Or not as Described, No return will be issued.

7.1 Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7.2 Returns

  • You may have the right to cancel your order within 14 days of receiving your item, unless an exception applies.

  • Used items are eligible for returns only if faulty or not as described.

7.3 Refunds

  • Refunds will be issued to the original payment method.

  • Shipping costs may not be refundable unless required by law.

  • ALL REFUNDS AND OR EXCHANGES are up to Azza’s discretion.

8. Prohibited Items

Azza Exclusive does not buy or sell:

  • Stolen goods

  • Counterfeit items

  • Illegal or restricted items under UK law

  • Unsafe or recalled products

Any such items identified may be reported to the relevant authorities where required.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by or licensed to Azza Exclusive. You may not copy, reproduce, or use any content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential losses.

  • Our total liability for any claim is limited to the amount paid for the item in question.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

12. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any changes will take effect once published on our website.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.